Help and support
We usually answer within a day.
- Email [email protected] for anything: a bug, a question, a venue that’s missing, or a safety concern.
- To report a person, note or organizer, use the “…” next to them in the app (or “Report this organizer” on their page). Every report is reviewed within 24 hours.
Common questions
How do I add friends? Open the Friends tab and search by username, name or phone number, or tap “Find friends from your contacts”.
Who can see where I’m going? Only your friends see your name at a venue. Everyone else sees anonymous counts. More in our Privacy Policy.
Why can’t I check in? Check-in confirms you’re actually there, so you need to be near the venue with location allowed for MeetThere in your phone’s settings.
I’m not getting notifications. Check Profile → Notifications in the app, and make sure notifications are allowed for MeetThere in your phone’s settings.
How do I block someone? Tap the “…” next to their name, or hold down on their name, and choose Block. They aren’t told. Unblock them in Profile → Blocked people.
How do I delete my account? Profile → Delete account. It permanently deletes your profile, saved places, plans, check-ins and friends. If you can’t get into the app, email us and we’ll delete it for you.
I run a venue or a dance organization. See MeetThere for venues or for organizers.